• Technology Services Help Desk
  • The Technology Department now operates
    a service Help Desk Monday - Friday.

    Times of Operation

     Monday  7:30 AM  4:00 PM
     Tuesday   7:30 AM  4:00 PM
     Wednesday  7:30 AM  4:00 PM
     Thursday  7:30 AM  4:00 PM
     Friday  7:30 AM  3:30 PM
     

    Times of Operation Summer Hours

     Monday  7:30 AM  5:30 PM
     Tuesday   7:30 AM  5:30 PM
     Wednesday  7:30 AM  5:30 PM
     Thursday  7:30 AM  5:30 PM
     Friday  Closed  Closed
     
     

    Contact our Help Desk

    Phone: (910) 737-5280

     

     
       
     
     
  • Help Desk Operations
     
    Existing equipment (computers, printers, phone, software, etc.) set up by the Technology Services Department are eligible for Help Desk technical support. Technology Services Help Desk works to resolve all questions reported to Technology Services, and will automatically escalate any reported problem to the next level if not resolved at the first point of contact.

    In order to quickly identify the problem, please be prepared to state the problem clearly and include all relevant information, including but not limited to: 

    • Must have access to the equipment when you contact us
    • Host Name \ Computer's Name (Displayed on device's desktop wallpaper.)
    • Employee\Student name or ID number (Account Issues)
    • Location including room/office number
    • Detailed description of the problem including error messages

    Serviceable items include, but not limited to:

    • Account management
    • Outage reports
    • Software errors
    • Denial of service
    • Support with products already installed \ configured for usage

     

    Non-Serviceable items include, but not limited to:

    • Mass image \ Mass software deployment
    • Out-of-box computers \ software that are not already configured for use
    • Items that have tickets already submitted

     
     
Last Modified on August 1, 2017